Frequently Asked Questions
Products:
Are you really all vegan?
Yes, no animal products of any kind.
Are you really all natural?
Yes, we don't use any ingredient that is not considered natural.
Is your packaging BPA-free?
Yes and most all packing is recyclable.
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More on Safety:
To find out more about your soaps, shampoos, and other skincare products, visit www.cosmeticsdatabase.com. This environmental working group has a searchable database it calls Skin Deep. Type in the name of the product or ingredient you are assessing. On a scale of 0 (being safe) to 10 (being toxic). Although Aspidistra Naturals products are not currently listed on this site, you can, however, look up each individual ingredient we use in their database. |
How long do your products last? And how do they last without preservatives?
Each product will have a shelf life noted in the description. We only use a preservative when required for products that have water in them or will be exposed to water. We are using a preservative that is considered natural. Soaps are an exception to the rule about preservatives and water content. They don't need a preservative because the oils are saponified.
How do I keep my products?
Bar Soaps:
Unopened soaps should be stored in a cool, dry place. Due to humidity the bathroom is not the best place to store our unopened soaps. A better alternative would be a hall closet or a dresser drawer.
Once used soaps should be kept dry in between uses and should not be in a direct stream of water. A draining soap dish which also keeps the soap high and dry is the key to making soaps last longer. If you want to extend the life even longer you can move the soap dish outside of the shower when you are done with your shower. This will allow it to completely dry in between uses.
Handmade soaps can last for several years unopened but the smell of the essential oils will eventually fade.
Shampoo Bars:
Use on wet hair, rub the shampoo bar over your head until you get a good lather. Rinse thoroughly and then either use your normal conditioner or rinse with a 50/50 solution of apple cider vinegar and water. If you normally use a conditioner it is best to try the shampoo bar paired with your conditioner first before you move on to trying an apple cider vinegar/water rinse. This will allow you to see how you like the shampoo bar before you try to change your conditioner routine.
Shipping and Payment Methods:
Do you ship Internationally?
Not at this time
Do you provide expedited shipping?
Not at this time
How soon can I expect my order to ship?
We will ship your order as promptly as possible. We send out packages Monday through Friday.
Returns and Exchanges:
What if I change my mind and want to return or exchange an item?
Simply return to us in original condition and your money will be refunded.
Do I have to pay for shipping?
Yes, if you simply changed your mind you will need to pay for return shipping.
How many days do I have before I make a return?
10 days from the time item is delivered.
What if I opened the packaging, can I still return the item?
We cannot take returns on opened products but we want you to be happy with your purchase so please email us at aspidistranaturals@gmail.com to let us know why you were unhappy and we will try to work out a solution.